Register a Claim

Returns, Replacements & Warranty

Every return, replacement and warranty request for HOTO products sold by Sophus Technosol Private Limited is registered here. You get a claim number instantly and can track it on this page.

Within 7 days of delivery

7-day return

Change of mind on an unused product, complete in its original box.

  • Invoice value Rs 1,100 or more
  • Free pickup arranged by us
  • Refund only after inspection; deductions if used, tampered or incomplete
Within 7 days of delivery

Defective, wrong or damaged

Dead on arrival, not as described, wrong item, transit damage or missing item.

  • Free pickup and replacement once inspection confirms the fault
  • Transit damage / missing items: report within 24 hours
  • Replacement after inspection
Up to 12 months from invoice

Warranty claim

Manufacturing defect that appears during normal use.

  • Invoice must show seller as Sophus Technosol Pvt Ltd
  • Repair, replacement or refund after inspection
  • No physical damage or misuse
Bought on Amazon? We are sorry, but we cannot process Amazon orders here. Amazon purchases follow Amazon's own return, replacement and warranty process — please contact Amazon or the seller named on your Amazon invoice. Products bought from other marketplaces or shops are supported by the seller named on your invoice.

Keep these ready

Order & invoice

  • hoto.life order number (e.g. #1234), or Sophus invoice number
  • Invoice date and delivery date
  • Invoice copy (photo or PDF)

Photos (mandatory)

  • 6 photos of the sealed parcel, all sides, taken before opening
  • 6 photos after unboxing if there is a problem
  • Photo of the serial number / QR label

For defects

  • Short video showing the fault (upload or share a link)
  • Which phone / laptop / TV you used it with
  • Original box, manual, accessories kept safely

How it works

  1. RegisterFill the form below. You get a claim number immediately.
  2. ReviewWe check it against our policy within 2 working days.
  3. RMAIf approved you get an RMA number and pickup / shipping steps. Do not ship before this.
  4. InspectionOur service centre inspects the product.
  5. ResolutionRefund (within 7 working days of inspection), replacement or repair.

Register a claim

1. What do you need?
2. Where did you buy it?
3. Order details
Date the parcel reached you.
4. Product & issue
0 / 20 characters minimum
5. Photos, video & invoice (at least 2 photos required)
Tap to add files or drag them here
JPG, PNG, HEIC, PDF, MP4/MOV · up to 20 files · video max 20 MB. Photos are compressed automatically.
0 of 2 required photos added
6. Your contact & pickup details
7. Confirm

Track your claim

Who pays freight

Case
Return freight
Replacement freight
Defective on arrival / not as described / wrong item
HOTO India
HOTO India
Change of mind (eligible products)
Free (arranged by us)
Not applicable
No fault found, misuse or false claim
You (both ways)
Not applicable

Common questions

My product costs less than Rs 1,100. What can I do?

Products below Rs 1,100 cannot be returned under the 7-day return. If the product is defective, it is covered by the 12-month HOTO warranty — choose Warranty claim in the form; it is replaced if our inspection confirms the fault.

How much is deducted on a change-of-mind return?

None, if the product comes back unused and complete. If it comes back used, tampered, damaged, or with the box, accessories, manuals or freebies missing, we deduct the repair or replacement cost of those parts plus shipping from the refund, or reject the return and send it back.

When will I get my refund?

Within 7 working days after the returned product passes inspection, to your original payment method wherever possible.

What is not covered by warranty?
  • Physical, cosmetic, liquid or accidental damage; cracks, bent pins, burn marks, cut cables
  • Use with incompatible adapters, over-voltage, repair attempts or modification
  • Missing or tampered serial number / QR label; missing box or invoice
  • Normal wear and tear; software, firmware or third-party device issues
I bought from a HOTO dealer, not this website.

If your invoice lists the seller as Sophus Technosol Private Limited, register here and upload the invoice. If another seller is named on the invoice, please contact that seller for warranty support.

Can I raise a chargeback instead?

Please register a claim first. A chargeback raised while the product is still with you will be disputed, as described in our policy.

Need help? Email info@hoto.life · Mon–Sat, 09:30–18:00 IST. Full terms: Return, Replacement & Warranty policy. This page does not limit your statutory rights under Indian consumer law.