Privacy policy

Privacy Policy – Hoto.life (HOTO India)

Last Updated: 30.11.2025

This Privacy Policy describes how Hoto.life (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or interact with our services.

HOTO India products are marketed and distributed in India by:
Sophus Technosol Pvt. Ltd.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information (Provided by You)

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via payment gateway; we do not store full card data)
  • Warranty registration details
  • Support request information (such as photos, videos, product serial numbers, and descriptions of issues)

B. Automatically Collected Information

When you visit our website, our systems may automatically collect:

  • IP address
  • Device type and operating system
  • Browser type and version
  • Cookies and usage data
  • Pages visited, links clicked, and time spent on the site
  • Referring website or URL
  • Approximate location information

C. Third-Party Data

We may receive information about you from:

  • Payment gateways (for example, payment status and transaction ID)
  • Logistics partners (delivery and shipment updates)
  • Marketing, analytics, or advertising platforms
  • Social media or single sign-on (SSO) providers (if you choose to use such logins)

2. How We Use Your Information

A. Order Processing & Delivery

  • To process and confirm your orders
  • To generate invoices and payment confirmations
  • To ship products and provide delivery updates

B. Customer Service & Warranty

  • To respond to your enquiries and support requests
  • To identify and resolve product issues
  • To manage warranty, replacement, or repair services

C. Website Experience & Improvements

  • To monitor website performance and security
  • To analyze visitor behaviour and improve features, design, and usability
  • To detect and prevent errors, fraud, or misuse of our services

D. Marketing & Communication

  • To send newsletters and promotional messages (only if you have opted in)
  • To inform you about new products, offers, and updates
  • To show relevant ads and retargeting campaigns, where permitted

E. Legal & Compliance

  • To maintain transaction and accounting records
  • To comply with applicable laws, tax regulations, and consumer protection requirements in India
  • To prevent, detect, and investigate fraud or security incidents

3. Sharing of Information

We do not sell your personal information. We only share your information with trusted third parties when necessary for the purposes described in this Policy.

A. Service Providers

We may share your information with:

  • Courier and logistics partners for order delivery
  • Payment gateways and financial institutions for payment processing
  • Customer support platforms and CRM tools
  • IT, hosting, and cloud service providers
  • Marketing and analytics partners (for example, Google Analytics, advertising platforms)

B. Legal & Regulatory Authorities

  • When required by law, regulation, legal process, or government request
  • To enforce our terms and policies, or to protect our rights, property, or safety, or that of our customers or the public

C. HOTO Global (When Applicable)

For technical support, product validation, or quality improvements, we may share non-sensitive information with HOTO’s global teams, in compliance with applicable data protection laws.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, improve site performance, and understand how our website is used.

Cookies help us to:

  • Remember your preferences and settings
  • Keep you logged in where applicable
  • Analyze website traffic and performance
  • Provide personalized content and recommendations
  • Support marketing and advertising activities

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or services.

5. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include:

  • Secure Sockets Layer (SSL) encryption on our website
  • Secure servers and restricted access to personal data
  • Using PCI-DSS compliant payment gateways for processing payments

Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

  • To complete your purchases and provide services
  • To comply with legal, accounting, and reporting obligations
  • To honour product warranty and after-sales support
  • For marketing communications until you withdraw your consent

You may request deletion of your data, subject to our legal obligations to retain certain records.

7. Children’s Privacy

Our website and products are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information promptly.

8. Your Rights

Subject to applicable laws (including the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023 in India), you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information, where legally permissible
  • Withdraw consent for marketing communications at any time
  • Request portability of certain data in a structured, commonly used format

To exercise these rights, please contact us using the details provided in the “Contact Us” section below.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Contact Us

HOTO India – Customer Support
Marketed & Distributed by:
Sophus Technosol Pvt. Ltd.
[Add Full Address Here]
📧 Email: info@hoto.life
📞 Phone: +91 76760 45852
🌐 Website: https://www.hoto.life

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated Policy will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.