Refund policy

Return & Refund Policy – Hoto.life (HOTO India)

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Thank you for shopping at Hoto.life. We want your experience to be smooth and transparent. This Return & Refund Policy explains our rules for returns, replacements, refunds, and associated fees.

All HOTO India products are marketed and distributed by Sophus Technosol Pvt. Ltd.

1. Return & Replacement Window (7 Days)

We offer a 7-day return or replacement window from the date of delivery for eligible cases. Requests submitted after 7 days will not be accepted.

You are eligible for a return or replacement if:

  • The product is defective or malfunctioning on arrival
  • You received the wrong product or wrong model
  • The product arrived physically damaged

Important: You must report issues within 7 days and provide photos/videos clearly showing the defect or damage.

2. Non-Defective Returns & Restocking Fee Policy

Non-defective returns are accepted on a case-by-case basis and are subject to a restocking fee.

Restocking Fee:

  • A minimum 20% restocking fee will apply.
  • The fee may increase depending on the condition of the returned product, packaging, or missing accessories.

Restocking Fee Applies To:

  • Change of mind returns
  • Opened or unsealed products
  • Non-defective items returned without any functional issue
  • Returns where the product box is damaged, missing stickers, or not in original condition

Non-defective returns that are not in resaleable condition may be rejected or charged a higher restocking fee.

3. Conditions for Ineligible Returns

Returns/refunds cannot be processed if:

  • The product shows physical damage caused by customer misuse
  • There is any unauthorized repair or modification
  • Accessories, manuals, or original packaging are missing
  • The product was used extensively or is not in returnable condition
  • The return request is made after 7 days of delivery

4. How to Initiate a Return

  1. Email us at info@hoto.life or call +91 76760 46852
  2. Share your order number and the issue faced
  3. Provide photos/videos of the product and packaging
  4. Our team will verify eligibility within 1–2 business days
  5. Once approved, we will arrange pickup or advise courier drop-off

Please ensure the product is packed securely to prevent damage during return transit.

5. Refund Policy

Refunds are approved only if:

  • The delivered product is defective and replacement is unavailable
  • You received an incorrect product and replacement is unavailable
  • An order is cancelled before dispatch

Refund Method:

  • Prepaid orders: Refunded to the original payment method
  • COD orders: Refunded to customer’s UPI ID or bank account

Refund Timeline:

  • Verification: 1–3 business days
  • Refund processing: 3–7 business days after approval

Refunds for non-defective returns (change of mind) will be issued after deducting the applicable restocking fee.

6. Replacement Policy

We will provide a replacement for eligible defective/damaged products if stock is available. If the product is unavailable, a refund will be issued.

Replacement is not provided if:

  • The returned unit is damaged due to misuse
  • Accessories or packaging are missing
  • The product is not in acceptable physical condition

7. Cancellation Policy

  • Orders can be cancelled before shipment for a full refund.
  • Once dispatched, the order cannot be cancelled.

Refunds for cancellations are processed within 3–7 business days.

8. Warranty Support (12 Months)

All HOTO India products purchased via Hoto.life include a 12-month warranty against manufacturing defects.

The warranty does not cover:

  • Physical or accidental damage
  • Liquid damage
  • Wear and tear of accessories
  • Unauthorized repairs or modifications

Warranty claims require proof of purchase, photos/videos, and product details.

9. Contact Us

HOTO India – Customer Support
Marketed & Distributed by:
Sophus Technosol Pvt. Ltd.
Durga Complex, 2nd Floor, 38/1, 3rd Cross, Sahakarnagar G Block, Bangalore - 560 092
📧 Email: info@hoto.life
📞 Phone: +91 76760 46852
🌐 Website: https://www.hoto.life